Global Participant Survey
Demonstrating a change in performance
and return on investment (ROI) following a skills course is not
easy to do. The measures are often subjective, there is no control
group against which to gauge any improvement and the trainee has to
have had the chance to use the skills in the workplace. Some of the
benefits such as "improved use of time" or "improved confidence"
are very difficult to measure. All training produces some measure
of benefit to the participant, but how to compare those benefits
relative to other courses?
We believe that the Scotwork
Negotiating Skills course does produce a result which can be
measured in financial terms and in 1991 Scotwork set out to prove
it.
We assessed the impact of the
course as reported by the participants, we then added a study of
their line managers' opinions of the change in performance, and
finally we looked for other comparable research against which we
could benchmark our results.
Since 1993, over 15,000
participants and 5,000 of their managers have taken part in this
survey. Scotwork has just produced the latest summary report, which
contains the results from 5,000 participants who attended the
Scotwork program in 2004, 2005 and 2006; and 620 of their
managers.
You can download a copy of this
report by following the links from our brochure downloads page.