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Do You Know What's Important to the Other Party?

Sometimes we find brilliant examples of good negotiation behaviour in the most unexpected places. A recent article in an online magazine aimed at airline enthusiasts caught my attention as it detailed some wonderfully creative negotiation behaviour. The story revolved around the ill-fated United Airlines 811 flight which blew a cargo door at 22,000 feet on its way from Honolulu to Auckland in February 1989...

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