THE DIRTY TRICKS
OF NEGOTIATION

and how to spot them

Dirty tricks take away your control. They put you on the back foot. And can quickly turn you into a powerless negotiator. But rest assured. After 100,000 hours of watching negotiators in action, Scotwork has identified 10 of the dirtiest tricks in the book and put them (where else) in a book. ‘The Dirty Tricks of Negotiation and How to Spot Them’ is an unmissable read to help you spot and side-step some of the world’s most underhand negotiating tactics. Take a step to overcoming those dirty tricksters. Download your FREE e-book now.

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Dealing With A Complaint

While browsing the news recently, an article about a disgruntled airline passenger caught my attention-mainly for its quirky headline. But I kept reading as I noticed that some aspects in the process of dealing with the upset customer could have been avoided, instead of leading to worldwide headlines of, “Woman says she flushed an ‘emotional support hamster’ down the toilet on advice from Spirit Airlines”. The airline denied this advice was ever given.

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