REAL-WORLD INSIGHTS

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Published: Mar 06 , 2014
Author: Stephen White

As the current situation in Ukraine is changing so swiftly that no one has any serious ability to predict the outcome, conflict-resolution pundits should be reading the unfolding events in negotiating terms in order to make sense of what is going on, for themselves and for those who follow them...

Published: Feb 06 , 2014
Author: Stephen White

The Winter Olympic Games open in Sochi this Friday, but any expectation that there would by now be a rising tide of enthusiasm for the splendour of the opening ceremony or the thrill of the sports on show has been dashed. Instead we only read about the likelihood of a Chechen terrorist attack, the possible effect on athletes and spectators of recently enacted anti-gay Russian legislation and the appalling prospect that some Western journalists might find their hotel bedrooms are unfinished. Of these, the terrorist threat occupies most press attention...

Published: Aug 08 , 2013
Author: Robin Copland

Moscow's Sheremetyevo airport has, for the past month, played host to a pawn in the international diplomacy game, one Edward Snowden. Mr Snowden is a "whistle-blower" who, depending on your point of view, has courageously defended the rights of downtrodden untermensch the world over, or on the other hand has committed a treasonous offence so heinous as to be punishable by a lengthy spell behind bars - a spell so long that all kinds of keys may just as well be thrown down various drains.

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Either Or Proposals to Increase Pricing

We are always thrilled to hear when clients tell us about how they have used specific things they learned from us. One of my clients called last week to say she was getting some success around raising prices. One of the big challenges with raising pricing is that nobody involved likes it. The customer resists, the salesperson is reluctant, and, possibly, everyone resents it. So, after explaining why a price rise was necessary given her marketplace, she gave the client a choice – an ‘Either / Or proposal’...

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