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Published: Sep 09 , 2016
Author: Tyler Hall

I used to get frustrated or angry when something or someone would unintentionally disrupt my life: things like poor customer service, engaging with a company which does not deliver as it promises, or even a friend who lets me down. Now, I see all of these disruptions as an opportunity to negotiate...

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To Persuade or Negotiate? That is the Question!

So often we are asked – what is the difference between persuasion and negotiation? We observe negotiations, discussions, and arguments with two types of dialogue - persuasive dialogue and negotiating dialogue. Persuasive dialogue is telling, selling, influencing and arguing to win. Negotiating dialogue is trying to discover the positions, constraints and priorities of the other party and also disclosing your own. We are trying to gain understanding in order to then trade on issues. So should I persuade or negotiate?...

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