REAL-WORLD INSIGHTS

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Published: Mar 21 , 2016
Author: Ben Byth

While I’m no Dr. Chris Brown, my dog is usually well behaved; that is until we are at home. While we are out he ‘comes’ and ‘sits’ on command and thankfully does everything required to give the illusion that I’m in total control. It is at home that that he makes me look bad...

Published: Nov 27 , 2015
Author: Alan Smith

The daughter of a friend of mine decided to buy a new fridge. One of those big American style fridges with ice dispenser, flashing lights, and a disco ball. I exaggerate a little (not that much to be honest), but you get the point. Her issue was what to do with the old one...

Published: Nov 11 , 2015
Author: Robin Copland

Negotiation is a trading process. Look out for the opportunity to close the deal and it could make a significant difference to any concessions you make. It is as if it was yesterday and I can see their faces yet - stern, unbending, implacable. The setting was innocuous enough - a small meeting room in the hotel for which I was Sales Director. On one side of the table, I sat with the General Manager and on the other were two senior managers of a large computer company whose main European plant was situated twenty miles down the road...

Published: Sep 12 , 2014
Author: Alan Smith

On 18 September voters in Scotland will be asked the Yes/No question: "Should Scotland be an independent country?" The final push for votes comes as a YouGov poll run by the Sunday Times suggested that, of those who have made up their mind, 51% planned to back independence, while 49% intended to vote no. Looks like the vote is going to go to the wire...

Published: Oct 10 , 2013
Author: Mike Freedman

Before working with a powerful FMCG company in Europe I asked of the thousands of points of sale they have how many client relationships they lose every year to competing companies. The company proudly announced that last year they lost less than 1% annually to competition. I dared to suggest that 1% is probably not enough and that they need to lose more business. This did not deter them from working with us and here’s why...

Published: Sep 09 , 2013
Author: Simon Letchford

I’ve always found it fascinating how many people who attend our negotiating skills training talk about how the techniques that work in the workplace have worked at home as well. There are, however, a few pitfalls for those who want to hone their negotiating skills in the kitchen, so I thought that I’d share a few domestic do's and don'ts, mostly learned the hard way...

Latest Blog:

Should I cut the Bow or the Stern off?

In commercial and personal negotiations, it doesn’t take long before an unreasonable request or demand is asked of us. A mate of mine was selling his surf ski and listed it on Facebook for a quick and easy sale at the bottom end of what he could expect to achieve. Unfortunately for Matthew, some people just feel the need to push on price regardless of how good the deal already is...

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