REAL-WORLD INSIGHTS

Get the latest views and opinion from some of the most experienced negotiation specialists.

SIGN UP TO OUR BLOG

We value your privacy. For more information please refer to our Privacy Policy.

Published: Sep 09 , 2016
Author: Tyler Hall

I used to get frustrated or angry when something or someone would unintentionally disrupt my life: things like poor customer service, engaging with a company which does not deliver as it promises, or even a friend who lets me down. Now, I see all of these disruptions as an opportunity to negotiate...

Published: Feb 16 , 2016
Author: Stephen White

I had a haircut today, and learnt something simple but useful. Chatting to the barber I asked if he had ever been to a particular local restaurant. Yes, he said, but it was about 5 years ago and it wasn’t very good. He had found a small piece of plastic in his mouth whilst eating his meal, and he was unimpressed with the response from the waiter. He explained.

Published: Dec 05 , 2013
Author: Alan Smith

The Royal Bank of Scotland (RBS) has promised to compensate those left "out of pocket" after customers were unable to pay for purchases. RBS, NatWest and Ulster Bank customers making online and card payments were affected between 18:30 and 21:30 GMT this Monday. Bearing in mind that Monday was supposed to be the biggest on-line shopping day of the year (credit cards screaming with pre-Christmas purchases), this was indeed a big stuff up...

Published: Mar 14 , 2013
Author: John Leehman

I recently stayed at a national hotel chain that I use regularly. On the third night of my stay, I requested a 5:30 a.m. wake-up call from the front desk to allow time for a morning workout before checking out and teaching my final negotiating skills course. Unfortunately, the front desk never called the next morning and I awoke at 7:10 am. In the next 20 minutes, I showered, packed, checked out and rushed to my 7:30 meeting. Obviously, I was poorly prepared and not pleased!

Latest Blog:

Negotiating with Your Nemesis – Yourself!

You probably have numerous regular negotiations throughout the year - with both internal and strategic external parties. However, there’s someone you negotiate with more frequently - yourself! I believe there are two critical moments where we become our own worst enemy in a negotiation...

Latest Tweet:

Scotwork Negotiation Australia
Level 17 / Suite 2, 25 Bligh Street
Sydney
2000
Australia
02 9211 3999
info.au@scotwork.com
Follow us
cpd.png
voty2016_sign_gold.png