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Published: Dec 05 , 2013
Author: Alan Smith

The Royal Bank of Scotland (RBS) has promised to compensate those left "out of pocket" after customers were unable to pay for purchases. RBS, NatWest and Ulster Bank customers making online and card payments were affected between 18:30 and 21:30 GMT this Monday. Bearing in mind that Monday was supposed to be the biggest on-line shopping day of the year (credit cards screaming with pre-Christmas purchases), this was indeed a big stuff up...

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Bringing The Other Party to the Negotiation Table

“No issue can be negotiated unless you first have the clout to compel negotiation.” Saul Alinsky One recent Saturday morning, I was lamenting on the state of my house. The first load of laundry was already on and I was halfway through stacking the dishwasher. But Mt Washmore loomed in the background and the various abandoned toys throughout the living area, dining and lounge room were reminiscent of a ninja warrior course – requiring one to step around, weave through and jump over when traversing through the rooms. My children were oblivious to the chaos of course – relaxing blissfully under a blanket on the lounge watching TV. Not a care in the world as I grumbled through my cleaning routine...

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