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Published: Jan 09 , 2017
Author: Tyler Hall

The goal of the FBI hostage negotiator is to, “work with the person in crisis towards a peaceful solution that previously seemed impossible.” The FBI developed a 5 step model called the “Behavioural Change Stairway”. It is the basis applied to heavily armed hostage and high stake negotiation situations, but can also be applied to any conflict faced.

Published: Sep 28 , 2016
Author: Tyler Hall

FBI Hostage Negotiation Techniques You Can Use to Achieve Better Outcomes. The goal of the FBI hostage negotiator is to, “work with the person in crisis towards a peaceful solution that previously seemed impossible.”

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Be Specific With What You Want

You are out for a drink and the bartender asks you – “What would you like?” to which you reply “Guess!”. “Alright then” he says, “How about a red wine?”. You shake your head to this and say “No, that’s not what I want. Guess again.” After much back and forth, the bartender is justifiably irritated and through gritted teeth he tells you “I have other customers I need to serve, you look like someone who would enjoy a refreshing Sauvignon Blanc so I’ll pour you one of those. Enjoy your night.” This is a silly analogy to what I observe every week in most negotiations. Often there is a lack of specific disclosure as to what it is that the party wants or they take a long time to bring this information forward...

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