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Published: Feb 16 , 2016
Author: Stephen White

I had a haircut today, and learnt something simple but useful. Chatting to the barber I asked if he had ever been to a particular local restaurant. Yes, he said, but it was about 5 years ago and it wasn’t very good. He had found a small piece of plastic in his mouth whilst eating his meal, and he was unimpressed with the response from the waiter. He explained.

Published: Jan 04 , 2016
Author: Simon Letchford

As you recover from the holiday season, you'll probably decide to make a few New Year's resolutions, in your personal life and for your business. We thought you might like to consider one of these five as an option for your new year's resolutions for 2016, just in case you partied a little too hard and are having trouble making good decisions...

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To Persuade or Negotiate? That is the Question!

So often we are asked – what is the difference between persuasion and negotiation? We observe negotiations, discussions, and arguments with two types of dialogue - persuasive dialogue and negotiating dialogue. Persuasive dialogue is telling, selling, influencing and arguing to win. Negotiating dialogue is trying to discover the positions, constraints and priorities of the other party and also disclosing your own. We are trying to gain understanding in order to then trade on issues. So should I persuade or negotiate?...

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