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Published: Apr 18 , 2016
Author: Frances Pirera

The customer is always right, right? The overwhelming temptation to appease your customer is something we can easily find ourselves unwittingly falling into. But we need to ask ourselves, what the cost is; firstly to our personal brand, and secondly, the commercial cost to our business.

Published: Jun 17 , 2014
Author: Alan Smith

Researchers into fatalities caused by storms have made an interesting and rather odd finding...

Published: Oct 17 , 2013
Author: Stephen White

The Oxford English Dictionary defines charm as ‘the power or quality of delighting, attracting, or fascinating others’. It is a word which has been much used recently about the newly elected Iranian President Hassan Rouhani, in particular in connection with the speech he made to the United Nations General Assembly on September 24th. It is difficult to know how much the world’s perception of his charm is actually a reflection on the lack of this same quality in his predecessor Mahmoud Ahmadinejad...

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The Psychology of Failed Negotiations

You’re a skilled negotiator. It’s what you do, and you love it. You’ve lost count of how many negotiations you’ve been involved in, whether it be internal or external. And the majority have been successful. But has there ever been one (or more than one), that has gotten away from you? You replayed the negotiation in your head, and upon reflection, it appears that you’ve done everything right. Your preparation was on point, you asked killer questions, you had all the right information, you traded, and there was value on the table for both parties. But for some reason it didn’t work, and you just couldn’t figure out why.

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