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Published: Apr 18 , 2016
Author: Frances Pirera

The customer is always right, right? The overwhelming temptation to appease your customer is something we can easily find ourselves unwittingly falling into. But we need to ask ourselves, what the cost is; firstly to our personal brand, and secondly, the commercial cost to our business.

Published: Nov 13 , 2015
Author: David Bannister

I wrote in this blog about three weeks ago about the commitment given by the UK Prime Minister, David Cameron, to write to the President of the European Council, Donald Tusk, setting out the demands which the UK would make in its negotiations with the EU prior to a referendum of the British people some time before the end of 2017 which will decide if the UK remains a member of the EU...

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Dealing With Unskilled Negotiators

There is a misconception that when you are negotiating with someone who is not very skilled at the art of negotiation, you will get a better deal. In fact, it’s actually more difficult. Why? When you’re engaged with a counterparty who has poor negotiating skills you’re likely to encounter the following scenarios...

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