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Published: Dec 05 , 2013
Author: Alan Smith

The Royal Bank of Scotland (RBS) has promised to compensate those left "out of pocket" after customers were unable to pay for purchases. RBS, NatWest and Ulster Bank customers making online and card payments were affected between 18:30 and 21:30 GMT this Monday. Bearing in mind that Monday was supposed to be the biggest on-line shopping day of the year (credit cards screaming with pre-Christmas purchases), this was indeed a big stuff up...

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The Psychology of Failed Negotiations

You’re a skilled negotiator. It’s what you do, and you love it. You’ve lost count of how many negotiations you’ve been involved in, whether it be internal or external. And the majority have been successful. But has there ever been one (or more than one), that has gotten away from you? You replayed the negotiation in your head, and upon reflection, it appears that you’ve done everything right. Your preparation was on point, you asked killer questions, you had all the right information, you traded, and there was value on the table for both parties. But for some reason it didn’t work, and you just couldn’t figure out why.

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