Get the latest views and opinion from some of the most experienced negotiation specialists.
Published: Sep 18 , 2015
Author: Simon Letchford
In 1978, US President Jimmy Carter brokered the first peace agreement between Egypt and a free Jewish nation in over 2,000 years. If email had been widely available, do you think he could have used it to save everyone 13 days at Camp David? Many clients ask me whether they should negotiate by email, expecting me to say no. My answer is always the same – “Absolutely. Sometimes.” Here are some trade-offs to consider before you press SEND.
Published: Mar 28 , 2014
Author: Stephen White
News pictures of distraught relatives of the passengers on flight MH370, missing now for more than 2 weeks, bring home an uncomfortable truth. Even in the light of technological detective work which broke new ground and determined beyond reasonable doubt that the plane had ditched in a remote part of the South Indian Ocean, many of the bereaved are unconvinced, and say they will remain sceptical until physical evidence of the plane in the sea is produced...
Published: Oct 10 , 2013
Author: Mike Freedman
Before working with a powerful FMCG company in Europe I asked of the thousands of points of sale they have how many client relationships they lose every year to competing companies. The company proudly announced that last year they lost less than 1% annually to competition. I dared to suggest that 1% is probably not enough and that they need to lose more business. This did not deter them from working with us and here’s why...
Published: Aug 10 , 2012
Author: David Bannister
Some years ago, I was teaching a management course in the Far East. My words were to be consecutively interpreted to the class so I had to send all my material for translation in advance. One of the exercises I used was a version of the ‘Prisoner’s Dilemma’, a game where the participants’ integrity is challenged and where they can be tempted to try to gain advantage over other participants by saying one thing and then doing something else to ‘win’ the game...
Published: Jul 06 , 2012
Author: Alan Smith
I know I am getting on but it used to be that along with the doctor and the local bobby, the bank manager was one of the few people in whom you could put your faith that he would do the right thing. He would sign your passport photos, offer sage words of solid advice about the mortgage and generally be seen to be one of the go-to guys when you really needed it. Not any more...