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Published: Dec 12 , 2014
Author: Alan Smith

Who does the housework in your house? Seems this is a much bigger issue than you might think. Or maybe it is already a huge issue for you. I suspect it depends on who does it and whether you care. It certainly seems to cause significant conflict if the radio is to be believed.

Published: Mar 14 , 2013
Author: John Leehman

I recently stayed at a national hotel chain that I use regularly. On the third night of my stay, I requested a 5:30 a.m. wake-up call from the front desk to allow time for a morning workout before checking out and teaching my final negotiating skills course. Unfortunately, the front desk never called the next morning and I awoke at 7:10 am. In the next 20 minutes, I showered, packed, checked out and rushed to my 7:30 meeting. Obviously, I was poorly prepared and not pleased!

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Be Specific With What You Want

You are out for a drink and the bartender asks you – “What would you like?” to which you reply “Guess!”. “Alright then” he says, “How about a red wine?”. You shake your head to this and say “No, that’s not what I want. Guess again.” After much back and forth, the bartender is justifiably irritated and through gritted teeth he tells you “I have other customers I need to serve, you look like someone who would enjoy a refreshing Sauvignon Blanc so I’ll pour you one of those. Enjoy your night.” This is a silly analogy to what I observe every week in most negotiations. Often there is a lack of specific disclosure as to what it is that the party wants or they take a long time to bring this information forward...

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