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Latest Blog:

The Negotiator's Response to Unreasonable Demands

Every now and then someone will make a demand of you that you can't help but feel is unreasonable. Your first reaction will often be one of shock, and you may even ask if they are joking?! However, annoyance then usually sets in once you realise they felt it was okay to make such an outrageous request. When emotions begin to boil in these situations it is often best to step away, cool down and think about your response!...

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