Take a closer look at Scotwork’s people. Each of us has years of real-world negotiation under our belts. We come from all walks of life and all shades of business. We enjoy the rough and tumble of deal-making and helping others become high-achieving negotiators.

Tyler Hall

Partner and Principal Consultant, Sydney

As negotiation is a skill that is required in business and our personal lives, Tyler enjoys being able to witness the people he works with driving better outcomes and enriching their lives. His own experience of managing the negotiation process and putting the concepts to work in real life is a rewarding experience for Tyler, and fuels his passion to share these skills with his clients, in both a training and advisory capacity.

Tyler has an innate ability to communicate complex concepts and situations in a simple way. He brings enthusiasm to the learning environment and has a personable and calm approach when interacting with Scotwork clients.

Tyler has over 20 years of negotiating experience, and, over the past 8 years with Scotwork, Tyler has delivered the full suite of Scotwork training courses to a range of clients, training more than 1,000 course participants to become better negotiators.

In addition to delivering skills training, Tyler has successfully completed recent advisory and consulting assignments for major companies in the media, telecommunications, defence and health sectors, helping clients achieve outstanding results. These have included assisting organisations to break deadlock, altering the status quo, retaining high value contracts at risk and negotiating new agreements up to a billion dollars in value.

Tyler joined Scotwork in 2010 and specialises in the media and marketing, telecommunications, infrastructure and built environment sectors.

Prior to joining Scotwork, Tyler held leadership roles in marketing, sales, strategic planning and brand development in the entertainment and performing arts sector in Australia and the USA and in marketing and account management roles in the technology industry. At Scotwork, Tyler has held the titles of Marketing Manager, General Manager of Sales and Marketing, and is now Partner.

Tyler holds a Bachelor of Commerce from Macquarie University as well as having formally studied the art of persuasion and influencing through Streamwise Learning, assertiveness techniques at the Australian Institute of Management, advanced communication skills through the Black Isle Group and, of course, negotiation with Scotwork. Tyler is a member of the CEO Institute.

Elizabeth Lewis

Marketing Manager, Sydney

Elizabeth joined Scotwork as Marketing Co-ordinator in 2017. She develops, co-ordinates and maintains the vehicles and tools which reflect Scotwork Australia’s identity as the world-leader in negotiation training and advisory services. She is thus responsible for Scotwork’s branding and collateral, marketing communications, digital marketing and social media.

Elizabeth is a firm believer in the Scotwork principle of collaborative negotiation and its ability to facilitate mutually beneficial outcomes. She strongly asserts that the act of adjournment is a crucial and powerful aspect of effective negotiating. Being able to say “yes” on terms that work for her, thus facilitating the win/win outcome Scotwork teachings culminate in achieving, has been a refreshing eye-opener for Elizabeth in her negotiations with digital marketing suppliers since joining Scotwork. She has put to work the understanding that trading enables progress in any negotiation situation and that “value” can be measured in many ways, relevant to the particular context, other than fiscally. Elizabeth’s “golden Scotwork phrase” is, “If you, then I”.

Before joining Scotwork, Elizabeth worked as a business analyst and as a search and conversion analyst for a digital agency. Prior to that, she had roles as a researcher and academic tutor in the IT industry, in project management and leadership at a university, and ten years in management in the hospitality industry.

Elizabeth has a Bachelor of Information Technology majoring in E-business from the University of Wollongong, and a Diploma in Information Technology Systems Administration.

Ben Byth

Senior Consultant, Brisbane

Negotiating behaviour and mutual gain approach is an incredibly important life skill for Ben and something he uses daily. He believes that it is one of the most reliable and predictable ways of resolving conflict, whilst preserving relationship and still getting what you want. He often has people say to him, ‘I wish someone had shown me how to do this 20 years ago’… and it is for that reason that one of his goals is to empower today’s youth with this negotiation skill set.

It is important to Ben that the clients with whom he works are prepared to remove the internal barriers that stifle negotiations, and then, for him to provide the post-engagement encouragement and support to nurture the new skills learned. Ben is passionate about applying the Scotwork skills to everyday living and thus has a plethora of personal and observed examples to use in his quest to make negotiating simple and accessible to everyone he teaches, coaches or advises. His clients are important to him and he thrives on seeing their satisfaction as they make progress in their own negotiation journey and consequently reap the rewards in their return on investment as well as their internal relationships. Ben is a “people person” who consistently practices the skill of being present to his clients’ needs and meeting them by “unpacking the negotiation process” in an authentic, clear and very practical manner.

Although his studies were in psychology, Ben’s working life has been in business development and account management roles. In his previous position, he was responsible for growing Profiling Online’s assessment business through new client acquisition; he was also responsible for assessment design and project managing delivery. He grew the business by winning major clients in banking, insurance and airlines. By far, his biggest negotiating challenges have not been pressure on price when selling, but protecting margin when projects shifted, scope grew and became more complex.

Since working with Scotwork, Ben has helped clients to: re-negotiate existing contracts to restore profit into bad deals; exit contracts they no longer want to be in; raise prices with customers and handle customers seeking to reduce prices on existing contracts; secure venture capital for a startup; get subcontractors off a stop-work; build trust and dialogue between a union and organisation; block unreasonable demands made by retailers; handle grievances, amongst still other negotiation-related interactions.

Ben holds a Bachelor in Psychology and Post-Graduate Diploma in Psychology at Queensland University of Technology.

Melissa Carroll

GM of Operations and Partner, Sydney

Melissa joined Scotwork in 2007. Her key responsibilities are the scheduling and organisation of all training that takes place, ensuring that both Scotwork consultants and clients are informed and prepared for all Scotwork courses. She liaises with venues, clients, consultants, collates and reconciles all income and expenditure and manages the running of the business on a day-to-day basis, which includes whatever trouble-shooting needs to be done. As a partner in the business, she also plays a role in the strategic decision-making for Scotwork Australia.

The key Scotwork principal which Melissa puts to use as an integral part of her dealings with staff and clients alike is the ‘value of trading’. Her negotiating activities are largely with venues and, to some extent, with the people she manages.

Before joining Scotwork, Melissa worked for McDonalds as a store manager of a very busy restaurant, overseeing the day-to-day running of the business, meeting of all compliance issues, and managing and scheduling staff. Prior to that, her roles were in customer service in the manufacturing and production industry where she managed staff, dealt with deadlines and the distribution of product under time constraints.

Jared Bamford

Partner & Principal Consultant, Sydney

Jared has a special interest in assisting clients in exploring ways to generate mutual gain in new business deals as well as existing client relationships. He believes strongly that thorough and accurate preparation before sitting down at the negotiating table is an essential precursor to a successful negotiation experience and outcome.

Jared is passionate not just about uplifting individuals’ negotiation skill capabilities through delivery of high calibre programs, but also partnering with teams to assist in maximising consistent application in real world commercial negotiations, thus embedding the skills and optimising the return on investment. As a Partner and Principal Consultant, Jared has trained hundreds of people right through the business lifecycle from graduate level to senior and executive management. He has provided negotiation Consultancy services to clients sitting on both the buying and selling sides of the negotiating table for high value deals, some worth hundreds of millions of dollars. He also regularly works with managers to develop bespoke negotiation tools for their teams to ensure consistency of application and maximisation of outcomes.

Prior to joining Scotwork, Jared experienced over 10 years in sales and marketing management positions, and worked with multi-national and market leading companies. Jared also holds a Bachelor of Commerce degree, majoring in Marketing and Management, from Victoria University of Wellington in New Zealand.

Simon Kelland

Partner and Principal Consultant, Sydney

Simon believes that material, value-creating opportunities are often missed in complex negotiations because, all too often, the parties take a win/lose approach rather than an interest-based, mutual gain approach to negotiating.

Simon focuses on transaction consulting – effectively bringing best practice structure and skills development support to major, high value, strategic and complex negotiations for clients. Getting to a deal is only the start – Simon is committed to helping clients build long term relationships with their business partners, not just to “doing a good deal”.

Simon began his professional career as a chartered accountant before moving into banking more than 25 years ago. As a banker, leading deals and businesses in major banks and specialist structured financiers, Simon was directly involved in negotiating many high value, complex transactions. In recent years as a full time negotiation specialist, Simon has helped clients in a range of industries negotiate highly satisfactory outcomes, often within a high stakes and time-pressured environment. Simon specialises in the defence contracting, banking and finance, and professional services industries.

Simon has led hundreds of negotiations in his career. As a banker in the 1990s, Simon led the negotiation for what was, at the time, the largest information technology financing ever completed in Australia, achieving a mutually beneficial outcome for both parties. He also led a number of strategic corporate negotiations as CEO of the leading Australian technology specialist financier and, as a senior executive in the banking industry, Simon had executive leadership and responsibility for many large, complex negotiations – both external and internal. As a negotiation consultant and advisor, Simon has advised on and led multiple negotiations on behalf of clients, including complex procurements, strategic alliance renegotiations, joint venture restructures and M&A transactions

Some of Simon's executive titles before joining Scotwork in 2005 included: Executive Director of Project and Structured Finance at ANZ investment bank in Sydney, General Manager of Strategy and Business Development at ANZ bank's specialist finance company subsidiary, Esanda, Managing Director of Esanda Fleet Partners, Chief Executive Officer of Equigroup, and Associate Director in the Asset and Infrastructure Group at Macquarie Bank. At ANZ, Simon was also a member of the Chief Executive’s Group – a strategic decision-making body comprising the 50 most senior executives of the bank. As a partner at Scotwork, Simon leads by example and mentors the team.

Simon qualified as a chartered accountant in 1991, is a member of the Australian Institute of Company Directors and was for many years a trustee of the Committee for the Economic Development of Australia. Simon holds a Bachelor of Commerce from the University of Tasmania and has completed executive programs at Stanford University Graduate School of Business in the USA and IMD in Lausanne, Switzerland.

Jacob Hall

Business Development Representative, Sydney

Jacob came on board as a Sales & Marketing Assistant in 2019 and quickly moved his way into a business support role and is now a Business Development Representative.

Joining the Scotwork team has been a great learning experience for Jacob not only in his chosen field of marketing and sales but in a professional development capacity and negotiation cognisance.

One of the key lessons that has resonated with him is that good preparation, identifying your ‘must haves’ along with a wish list will ensure that value is gained from a negotiation and objectives are achieved.

Jacob has completed a Business Degree with an extended major in Marketing at the University of Technology Sydney. Outside of Scotwork he is a long-standing member of Surf Lifesaving NSW as a patrolling member of Narrabeen Beach SLSC.

Hunter Shannonhouse

Principal Consultant, Sydney

Hunter believes that, for many people, one of the greatest challenges in negotiation is to keep emotion from diminishing skill and effectiveness throughout the negotiation process. He proposes that clarity of preparation, slowing the pace (using the negotiation process with skill to “create time”) and deploying the negotiating team sensibly are the best ways to prevent emotion from derailing negotiations. He has a particular interest in discerning the possible hidden traps or obstacles prior to and during negotiations. He believes that the way in which the senior executives go about their decision-making and negotiating will filter right through to all levels of the organisation - hence the importance of a common negotiation methodology and language, modelled, or at least trusted, by the C-level leadership group.

Hunter’s top priority is to engender trust and confidence with the most senior executives. More broadly, Hunter is firmly of the belief that negotiation is about skill, not personality, and so takes particular pride in helping clients and participants to see that their perceptions about what makes them stronger or weaker negotiators are not necessarily true. He has observed time and again how liberating it is for people to see that their negotiating performance does not have to be limited by their personal communication style, thus empowering them to be far more skilful and confident negotiators.

Hunter has over 20 years’ experience working directly with senior executives at the highest level, much of which has been coaching them through emotional intelligence development, high performance team development and mediation-related processes. Ten of these years have been with Scotwork, where Hunter has advised clients through deal preparation, challenging employee negotiations, and contract negotiations worth hundreds of millions of dollars-particularly in infrastructure and transport. Prior to working with Scotwork, Hunter provided professional services with a focus on strategy, emotional intelligence, leadership, sales and profitability - in many industries including information technology, consultancy/professional services and manufacturing.

Hunter’s primary negotiating accomplishments have been in negotiating with clients and subsequently helping them to save many hundreds of thousands of dollars in costs and time. This has included: negotiating a new employee agreement in less than half the time expected, while enhancing the relationship between the two parties; coaching a client through the process of negotiating out of an outsourcing agreement worth approximately $1b; helping a client to manage cultural differences and re-negotiate more effectively a $1b sales contract with their largest overseas customer.

Hunter’s previous roles have included owner of his own business in sustainability advisory, senior executive coach and advisor, and general manager of an executive development and training organisation. Incorporating his work with Scotwork, Hunter has trained and coached, individually and in groups, over 3000 executives and participants.

Hunter has NLP practitioner certification, a BA in Business and Psychology (Rhodes College in Tennessee), MEd in Human Development Counselling (Vanderbilt University). His professional memberships include the Australian Institute of Company Directors and St James Ethics Centre.

Jane Leggate

Business Development Executive, Sydney

With a strong sense of philanthropy, Jane strives to help others understand the negotiation framework and the transformative value that it can bring for an individual, their team and their organisation. Jane views the art of negotiation as a powerful vehicle for driving stronger strategic relationships with fellow professionals, clients and businesses.

Curious by nature, Jane takes pride in her analytical skills which allow her to identify minute details of a problem in order to ultimately understand the bigger picture. She enjoys collaborating with her clients to understand their goals and unique pain points, enabling her to help them drive measurable outcomes.

Jane has over 15 years of experience under her belt as a sales professional and has worked across multiple industries within a B2B selling environment. Her career began with AstraZeneca in London where her clients included the NHS, Medical Doctors and Pharmacies. She joined Life Sciences and continued her sales role in pharmaceuticals and medicine. With her keen drive to travel and broaden her experience, she moved to Sydney where she progressed to client-orientated sales with Life Sciences for a few years before moving into the pathology industry.

As such, Jane’s key area of specialisation is in the pharmaceutical, life science and medical devices space. She has experience in commercial environments and managing key strategic accounts and is particularly adept at building strong stakeholder management with clients and colleagues across all business levels. Throughout her career, she has had a consistent track record of achievement as a result of aligning her professional outcomes with strategic business growth objectives.

In the past, Jane has had an active role within negotiating teams in order to secure both top line revenue and recovery of revenue in non-performing customer contracts. Jane’s negotiation results were achieved through the effective implementation of the Scotwork negotiation framework.

Jane holds a Bachelor of Science degree in Medical Microbiology at Leeds University and a Diploma in Marketing from the Chartered Institute of Marketing. Her most recent career highlight was being awarded an accolade as the top salesperson of the year 2017 within the Asia Pacific region.

Keith Stacey

Principal Consultant, Hobart

Keith believes that conflict about ideas lies at the heart of all innovation, creativity and change. Many people seek to avoid conflict at almost any cost and miss the opportunity to test their ideas and beliefs with others. Having the confidence and courage to negotiate effectively is the key to unlocking potential for change. He believes that effective negotiation creates value for all participants in personal and commercial terms.

Keith proffers that the two attributes of an effective negotiator are assertiveness in pursuit of their objectives, while at the same time demonstrating creativity in trying to meet the other person’s objectives. Keith is passionate about developing skilled negotiators who understand the process and use their skills to achieve mutual gain. He feels strongly that training should be fun with a serious intent, but that real change can only occur with participants who have developed confidence in both the negotiating process and their own skills.

Over two decades with Scotwork, Keith has assisted thousands of individuals to achieve their potential as negotiators. He has advised and guided them post course and consulted on major contracts in resources, energy, oil and gas. He is widely recognized as an influential writer about negotiating - white papers, blogs and articles. At the request of clients, he has developed and implemented courses in contract evaluation and relationship-building, both of which provide a wider perspective on the personal attributes required for successful negotiating.

Keith has a special interest in professional services and has consulted extensively over his career in this area. As Director of Adult Education, Keith was a member of the senior management team of a large government department with responsibility for industrial relations for the state government. Keith has taught and assisted a range of high level organisations in their preparation for enterprise bargaining agreements and consulted in their implementation.

Keith worked in banking, professional services and as an educator in the public sector before joining Scotwork. He has run his own professional practice in accounting and has advised on enterprise development and entrepreneurship.

Keith recently completed a PhD in Philosophy with Curtin University. The focus was understandings about lived experiences of work. This PhD means that he has a current and broad understanding of the challenges and rewards contemporary work provides. Keith has a Bachelor of Economics and Diploma of Education from Tasmania University. He was a certified accountant for four decades.

Connie Shi

Marketing Assistant, Sydney

Having recently onboarded to the Scotwork team, Connie has quickly found a great appreciation for negotiation and the process behind it. She strongly believes in its power to benefit all parties in the deal-making room as it is a collaborative process that can have mutually beneficial outcomes.

As Marketing Assistant at Scotwork, Connie’s key responsibilities include maintaining and growing Scotwork’s online presence, content creation and developing new marketing initiatives.

Joining the Scotwork team has helped broaden Connie’s perspective of marketing and understand its potential to inspire professionals, clients and businesses in terms of professional development. Connie hopes to break down the misconception that negotiation is all about one-sided bargaining but rather that it is a technique used to enable yourself and your counterpart to achieve a win-win deal.

Currently, Connie is a student at the University of New South Wales, studying a Bachelor of Commerce, majoring in Marketing, and Information Systems. Outside of her studies, she also has an active role in a number of student societies including acting as Treasurer of Women in Technology and as the Marketing Director of the Dog Appreciation Society.

In her spare time, Connie enjoys learning about what constitutes good design as well as dabbling in amateur videography. She hopes to continue to use her skills in design and marketing to enable Scotwork’s vision in being recognized as the leading experts in negotiation.

Previously, Connie was a Marketing Intern at Secret Sisterhood and in early 2020 travelled to Fiji as a Research Consultant as part of her Industry Placement to enact social change through understanding the key agricultural issues impacting Fijian farmers.

Michael Hurly

Inside Sales Manager, Sydney

Joining the Scotwork Australia team as Inside Sales Manager in June 2019, Mike is responsible for driving top line revenue whilst leading the Inside Sales Team. In addition to this Mike oversees the recruitment, training and professional development of the sales team along with creating and developing inbound and outbound sales campaigns.

Originally hailing from South Africa, Mike’s background prior to joining Scotwork was in sales and management in the sport and leisure, health and fitness and security industries, of which 4 years were spent in a National Sales Manager role.

Mike holds certifications in Leadership & Management, Sales Management and Industrial Relations Management.

Phil Joynes

Consultant, Sydney

Phil is a strong believer in collaboration and relationship management as critical enablers of business success and is devoted to helping organisations create value through interest-based, mutual gain negotiation. Phil also enjoys teaching, passing on knowledge, and helping others to discover more of their potential.

Phil is widely respected inside and outside the company as an individual with extensive experience in Government procurement, contract, and project management and has spent over 15 years working in or alongside the Department of Defence. Over this time, Phil lists his directing the procurement, implementation, and management of high risk, high value, and complex contracts for major Defence capabilities as career highlights - in particular, the formation of multi-million-dollar acquisition and sustainment arrangements relating to the C-27J Battlefield Airlifter, Special Purpose Aircraft, Aerospace Simulators, Landing Helicopter Docks, Landing Ship Dock, and critical infrastructure at the Garden Island Defence Precinct.

Phil also has over 5 years of commercial experience within the building and facilities management sector having performed a variety of roles relating to the design, development, and delivery of efficient, cost-effective, and sustainable installations and maintenance regimes for a diverse range of public and private customers.

On a personal front, Phil is a family man that is committed to nurturing his two children's physical, social, and emotional development. Phil holds the rank of Deputy Captain within the NSW Rural Fire Service and enjoys contributing to organisational change and the transferring of knowledge to improve the culture and functionality of his Brigade.

Phil joins Scotwork having worked closely with fellow Scotwork consultants on several negotiations in the past 5 years, and he has attended a number of Scotwork training courses including the most advanced Strategic Negotiation program. Phil holds tertiary qualifications in management and project management.

Adam White

Senior Consultant, Sydney

Having spent the early years of his career as a derivatives trader following the evolution of the financial markets from the exchange floors to high-frequency trading, Adam gained a deep understanding of the investment markets, the ever-changing landscape and the inherent risks involved. After 15 years at some of the world’s best-known banks and leading market-makers, Adam has further sharpened his business and negotiation skill set in consultancy and advisory roles since 2005.

Some of his proudest career accomplishments include successfully building a new business within a bank, setting up an overseas branch of a trading firm, founding and growing a consultancy business, and winning mandates... all of which have required the ability to be able to successfully negotiate with both internal and external stakeholders.

With more than 30 years' experience under his belt, Adam’s key take-away is that mutual gain is the Rosetta Stone of healthy and sustainable relationships. By understanding the other party’s needs and aiming to meet those needs (on terms that work for you), one creates a win–win. Simple!

Adam has a passion for teaching and relishes the opportunity to pass on knowledge and assist others in discovering their full potential. He applies this both at an individual level for personal development and at an organisation level in order to deliver optimal negotiation outcomes.

Among Adam’s key strengths is the ability to develop business through a consultative approach. Adam achieves this by taking the time to understand his clients and their needs, and thus can help deliver the best outcomes for them. This requires credibility, good communication and relationship skills which when combined with a solid product or service offering ensures that the client’s needs are met.

Adam has a BA (Hons) in Business Studies from Coventry University and is based in Sydney.

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