For the last 3 years we have been blogging our musings on the issues of the day, the ones that have captured our imaginations and the ones that we feel could benefit from that art of negotiation. If you like we have taken real situations and thought through the options that may make a deal possible, or even just more likely. We have put these situations under the negotiators microscope.

They are accessible to all, but make more sense to the trained mind. Talk to us if you would like to become more aware of and better at doing this stuff yourself.

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Latest Blog:

Dealing With A Complaint

While browsing the news recently, an article about a disgruntled airline passenger caught my attention-mainly for its quirky headline. But I kept reading as I noticed that some aspects in the process of dealing with the upset customer could have been avoided, instead of leading to worldwide headlines of, “Woman says she flushed an ‘emotional support hamster’ down the toilet on advice from Spirit Airlines”. The airline denied this advice was ever given.

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