I couldn’t believe it! Not again! Yet another rescheduled flight! More sales meetings cancelled! My frustration with the airline went… Read More →

Most of us are aware of the recent news about KFC, UK, where they had to temporarily close down two… Read More →

“As the world is getting smaller, it becomes more and more important that we learn each other’s dance moves, that… Read More →

“But I thought we had agreed on that!” “No, we discussed it but it was my understanding that we hadn’t… Read More →

While browsing the news recently, an article about a disgruntled airline passenger caught my attention-mainly for its quirky headline. But… Read More →

What do you think defines a good negotiator?   I will hazard a guess and say that there will be multiple, varied responses to this… Read More →