While browsing the news recently, an article about a disgruntled airline passenger caught my attention-mainly for its quirky headline. But… Read More →

What do you think defines a good negotiator?   I will hazard a guess and say that there will be multiple, varied responses to this… Read More →

I often get questions regarding negotiating on the phone. Is it different from negotiating in person? Is there a different… Read More →

Not too long ago I read a rather outrageous article in The Daily Telegraph about a Sydney woman who was appearing in… Read More →

I was once again reminded that we sometimes work ourselves up into thinking conversations will ‘go worse’ or ‘be harder’… Read More →

Too often we fall into the trap of continuing to ‘argue to win’ when it clearly isn’t working. Don’t get… Read More →